Privacy Policy

1. Introduction

Welcome to MUJ Hostels. We respect your privacy and are committed to protecting your personal data. This privacy policy will inform you as to how we look after your personal data when you visit our website or use our mobile application and tell you about your privacy rights.

2. Data We Collect

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together follows:

• Identity Data: includes first name, last name, username or similar identifier.
• Contact Data: includes email address and telephone numbers.
• Usage Data: includes information about how you use our app and services.

3. How We Use Your Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

• To register you as a new user.
• To process and deliver your inquiries or bookings.
• To manage our relationship with you.
• To improve our website, products/services, marketing, and customer relationships.

4. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. All passwords are cryptographically hashed and we do not store plaintext passwords.

5. Account Deletion & Data Retention

You have the right to ask us to delete your personal data. You can request account deletion directly from within the mobile application's Profile section. Upon requesting deletion, your account will be disabled and scheduled for complete deletion within 30 days. We only retain your personal data for as long as reasonably necessary to fulfill the purposes we collected it for.

Alternatively, if you have uninstalled the mobile application or wish to submit a web-based data deletion request, you can email us at support@mujhostels.app with your registered email address and name. Our support team will process the request and permanently delete your user profile, favorites, ratings, and all associated account data within 7-10 business days.

6. Contact Us

If you have any questions about this privacy policy or our privacy practices, please contact us via the support channels provided in the application.